Frequently Asked Questions

Everything you need to know about our handcrafted home treasures.

Are your products truly handmade?

Yes, every item at Handicrafts Town is meticulously crafted by skilled artisans using traditional techniques passed down through generations. Due to their handmade nature, slight variations in color and texture are expected, making each piece unique.

How do you handle shipping for fragile items?

We take extreme care in packaging. All fragile home decor items are double-boxed and secured with eco-friendly cushioning to ensure they arrive at your doorstep in perfect condition.

What is your return policy?

We offer a 30-day return policy for most items. If you are not satisfied with your purchase, the item must be returned in its original packaging and condition. Please note that custom-made or personalized crafts are non-refundable.

Do you ship internationally?

Yes, we ship our handicrafts worldwide. Shipping costs and delivery times vary depending on the destination country and will be calculated at checkout.

How should I care for my handcrafted wooden and metal items?

To preserve the beauty of your items, we recommend dusting with a soft, dry cloth. Avoid using harsh chemicals or abrasive cleaners, and keep wooden pieces away from direct sunlight or extreme moisture.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay through our secure encrypted payment gateway.